Please note that all shipments require a signature at the time of delivery. Signatures must be obtained from individuals over the age of 21 years of age.
We can not ship wine orders to Alabama, Arizona, Delaware, Georgia, Indiana, Kansas, Kentucky, Maine, Maryland, Mississippi, Montana, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Virginia and Vermont at this time.
How do you ship my order?
We ship bottles in 1-, 3-, 6- and 12-bottle boxes. We will always consolidate your order to fit the most number of bottles per box. For example, if you were to place an order of nine different bottles of wine, we would pack them in a single box.
How are the products packaged?
How is my order shipped?
We ship all orders via UPS Ground service. Expedited shipping option available. Please call or e-mail us to inquire about Next Day, 2nd Day and 3rd Day UPS delivery rate.
Can I split my order to ship to different addresses?
Currently, our site is configured to accept a single shipping destination per order. If you want to send gifts to multiple destinations, please place one order per destination.
Do I have to have my order shipped?
No you don't! We offer instore pick-up. Before you place your order please state in the YOUR COMMENT section located directly above the PLACE ORDER button, that you will pick-up your order. You will be notified by email when your order is ready. The shipping & handling charges will still show on your bill but you will not be charged.
How do I claim damaged Goods?
You may not file a claim with JaysWine if you makes a request for the carrier to leave the product without your signature. Breakage or damage not noted at time of delivery will not be refunded or replaced. Please check your order carefully. All claims for damaged goods must be filed within 10 days of receipt of order.
The product should be sent back in its original packaging, and JaysWine may make a final assessment regarding the damaged goods.
How do I return products?
It is against
What if I am not available to receive the package?
We cannot ship alcohol to PO Boxes or APO/FPO addresses. We must have a physical delivery address.
By placing an order with JaysWine, you agree to have read and comply with all JaysWine shipping policies.
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